Thank you for visiting PRINCILIA MAK. We value every customer’s feedback and are committed to providing you with timely, professional, and friendly customer service. Please feel free to contact us if you encounter any issues while browsing the website, placing an order, making a payment, arranging delivery, using our products, or seeking after-sales support.
Customer Service
You can reach us via our customer service channels regarding the following matters:
Order status and information inquiries
Product information and usage inquiries
Payment and billing issues
Delivery and logistics information
Return, exchange, and refund requests
Product quality issues or order discrepancies
Website usage and other customer service inquiries
Contact Information
Company: PRINCILIA MAK
Address: 903 Chemin Des Brusquets, 06220 Vallauris
Email: [email protected]
Phone: +33 774241344
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (US Local Time)
To help us resolve your issue more quickly, please provide your order number, the name or email address used for the purchase, and a detailed description of the issue when contacting us. For matters involving product quality, shipping damage, or order discrepancies, please also provide relevant photos or other necessary information.
Response Time
We typically respond to inquiries within 1–2 business days. Response times may be longer for inquiries received on weekends or US public holidays. Additional time may be required to process requests that necessitate further verification.
Order and After-Sales Inquiries
If your inquiry concerns a specific order, please contact us using the details provided when the order was placed so that we can verify the order information and assist you accordingly. We will handle delivery, returns, refunds, and other after-sales requests based on the specific circumstances of each case.
Information Protection
We handle the personal information you voluntarily provide in accordance with our applicable privacy policy. We will not ask you to provide unnecessary sensitive personal information via public channels. Please refer to the “Privacy Policy” on our website for detailed information regarding the collection, use, and protection of personal data.
We appreciate your understanding and support, and we look forward to providing you with an excellent shopping experience.