PRINCILIA MAK is committed to providing safe, reliable, and efficient product delivery services. This shipping policy applies to orders purchased via the PRINCILIA MAK official website and delivered in France, throughout Europe, and to other international destinations.
- Delivery Scope
Currently, PRINCILIA MAK offers delivery services to France, throughout Europe, and to other international destinations. Specific deliverable areas are determined by the shipping options displayed at checkout.
We do not currently guarantee delivery to addresses where commercial delivery services are unavailable, certain remote locations, or areas subject to logistical restrictions.
- Order Processing
Once a customer completes payment and successfully submits an order, we will review and process it according to our standard procedures.
Generally, orders are processed and handed over to the logistics carrier within 2–5 business days. Processing times may be extended during weekends, public holidays, promotional periods, or times of high order volume.
If there are irregularities with the order information or if further confirmation is required, we may contact the customer prior to shipment.
- Logistics and Delivery Partners
To facilitate the transport and delivery of orders, we may utilize professional third-party logistics providers and carriers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL
The specific carrier is selected based on factors such as the delivery address, package specifications, service area, and logistical arrangements. Once the order has shipped, we may provide the customer with a tracking number.
- Delivery Time
Under normal circumstances, and after the order has been dispatched, expected delivery times are approximately 10–20 business days for France, 10–20 business days for Europe, and 15–30 business days for other international destinations.
Actual delivery times may vary due to factors such as the delivery region, weather conditions, holidays, peak shipping periods, carrier operations, and other uncontrollable circumstances.
Delivery times are estimates only and do not constitute a guarantee of a specific delivery date.
- Shipment Tracking
Once an order has shipped, if tracking services are available, we will send the relevant tracking information via the order details or the email address provided by the customer.
Customers can check the status of their packages using the tracking tools provided on the carrier’s official website. Please note that there may be a delay in logistics system updates; tracking information may not appear immediately after shipment. 6. Shipping Address
Customers should ensure that their name, street address, city, state or region, postal code, and other shipping details are accurate and complete before submitting an order.
Providing an incorrect or incomplete shipping address may result in delivery delays, the package being returned, or the need for re-delivery. The customer may be responsible for any additional shipping costs or related losses resulting from the provision of an incorrect address.
If you discover an error in the shipping address before the order has shipped, please contact us as soon as possible. We will make reasonable efforts to assist with the correction, though we cannot guarantee that the change can be made before the package is dispatched.
- Package Delays or Loss
Please contact us promptly if tracking information indicates an anomaly, shows no updates for an extended period, or marks the package as lost.
We may inquire with the relevant logistics partner or file an investigation request, and we will provide a reasonable solution based on the investigation results and specific circumstances.
For delivery delays caused by severe weather, natural disasters, traffic disruptions, peak shipping periods, government restrictions, or other factors beyond our reasonable control, we will assist you in checking the latest tracking status to the best of our ability.
- Damage During Transit
If you receive an item that shows obvious damage from transit, please contact us as soon as possible and provide your order details along with photos of the item and its packaging.
We will verify the situation and, subject to applicable policies, provide a replacement, refund, or other reasonable solution.
- Non-receipt of Package
If the tracking system indicates that the package has been delivered but you have not received it, please first check your doorstep, mailbox, reception desk, parcel locker, or other secure drop-off areas, and ask family members or neighbors if they accepted the package on your behalf.
If the package still cannot be located, please contact us promptly; depending on the situation, we can assist you in checking tracking records or contacting the relevant carrier.
- Shipping Costs
Applicable shipping costs will be displayed on the checkout page. Certain orders may qualify for free shipping or other shipping discounts based on current website promotions; the information displayed on the order checkout page shall prevail.
- Third-Party Processing of Shipping Information
Once we hand your order over to USPS, UPS, FedEx, DHL, or another third-party carrier for processing, certain information regarding the package’s transit may be handled by the respective logistics service provider. Third-party carriers may process relevant delivery information in accordance with their own terms of service and privacy policies.
We strive to provide timely shipment tracking and customer support, and to continuously improve our delivery services.